Last updated: . We keep a record of every change to this list, and earlier versions are available under Prior versions at the bottom of this page.
TeamEngine engage the third-party entities in the table below to perform limited activities in connection with the TeamEngine products provided as per your contract. The table shows what activity each entity performs and indicates if an entity is only relevant to a specific Service or Region.
| Subprocessors | Description | Applicable Cloud Products | Applicable for | Location of Processing | Third-country transfer |
|---|---|---|---|---|---|
| TellusTalk AB | SMS provider | OTP, send sms links, messages | All users | Sweden | N/A |
| Signicat AB | Norwegian, Danish and Finnish Electronic ID service provider. | Norwegian, Danish and Finnish e-signing of files | Nordic electronic ID users | EU/EES | N/A |
| Planhat AB | Communications provider | Customer service | All users | EU/EES | N/A |
| Board Intelligence Ltd | Company within the group | Support outside regular business hours | All users | UK | Adequacy decision |
| TeamEngine Software Ltd | Local support and business administration | Local support and business administration | UK based customers only | UK | Adequacy decision |
| TeamEngine (Mauritius) Ltd | Local support and business administration | Local support and business administration | Africa based customers only | Mauritius | Standard Contractual Clauses |
| TeamEngine GmbH | Local support and business administration | Local support and business administration | Germany based customers only | Germany | N/A |
| Google Cloud EMEA Limited (with onward engagement of group companies within Alphabet/Google, including Google LLC, USA) | Provider of computing power for AI (Google Vertex AI) | Computing power (compute/inference) via Google Vertex AI for AI processing. No persistent storage of Customer data. | Users of AI Services | Data centers within the EEA (specific region indicated separately when selected) | EU-US Data Privacy Framework (primary). Standard Contractual Clauses (subsidiary). |
| Purpose | Categories of Personal Data | Processing performed |
|---|---|---|
| Provision and improvement of AI features in the Service. | Personal Data included in the material that the Customer or its users upload or enter into the AI Services (e.g. names, titles, statements in minutes and reports). | Machine analysis, indexing, summarization and text generation via calls to the AI Providers' models. Internal analysis of Input and Output at TeamEngine for the development of prompts and configurations. |
Please see below for details of planned changes to our sub-processor list above:
Will become applicable from January 2027.
| Subprocessors | Description | Applicable Cloud Products | Applicable for | Location of Processing | Third-country transfer |
|---|---|---|---|---|---|
| Intercom R&D Unlimited Company (Ireland) | Service and support tool used for logging and tracking client service tickets | Customer service | All users | EU/EES | N/A |